PrimeRFP SCOUT · Federal Contract Recompete Brief · GSA MAS

HSCETC17F00005Customer relationship management operations and — Procentrix, LLC

Procentrix, LLC holds $181.5M across 31 federal awards, concentrated at Securities and Exchange Commission (SEC). This PIID sits alongside 5 related awards under parent GS35F0294T. The prior award was single-bid — competitive dynamics may favor a challenge. PoP ended Feb 28, 2020 — the usual 12–18 month planning window is closed; recompete action looks late or overdue.

Information Technology Division

Awarding office

Procentrix, LLC

Recipient

Feb 28, 2020

PoP end

$-265,233.23

Obligated

$18.6M

Potential

541519

NAICS

D301

PSC

GSA MAS

Vehicle

1 bidders on last award

Watch this recompete

One email. No account. We ping you if the window moves.

Contract facts

Federal

Contract numberHSCETC17F00005

Also listed asGS35F0294T-HSCETC17F00005

AgencyInformation Technology Division

Awarding officeInformation Technology Division

Awarding agencyDepartment of Homeland Security (DHS)

Funding agencyDepartment of Homeland Security (DHS)

IncumbentProcentrix, LLC

CAGE4EKY3

UEIKPGEH1F7E1M4

NAICS541519

PSCD301

VehicleGSA MAS

Parent IDIQ / IDVGS35F0294T

Place of performanceHERNDON VA

Pricing typeFirm Fixed Price

Extent competedFull And Open Competition

Related solicitationHSCETC-17-Q-00011

PoP startJun 1, 2017

PoP end (current)Feb 28, 2020

Obligated$-265,233.23

Current value$18.6M

Potential value$18.6M

CUSTOMER RELATIONSHIP MANAGEMENT, OPERATIONS AND MANAGEMENT AND TECHNICAL SUPPORT SERVICES is a federal award for Information Technology Division held by Procentrix, LLC. Estimated value $18.6M ($-265,233.23 obligated). Current period of performance ends Feb 28, 2020. Last award drew 1 bidder. Place of performance: HERNDON VA. Related solicitation HSCETC-17-Q-00011.

CUSTOMER RELATIONSHIP MANAGEMENT, OPERATIONS AND MANAGEMENT AND TECHNICAL SUPPORT SERVICES

Recompete timing

Public

● Past PoP end (2403 days ago)

Current PoP ended Feb 28, 2020 (2403 days ago). The usual 12–18 month agency planning window is closed — recompete action looks late / overdue relative to a normal cycle. Watch for bridge orders, follow-ons, or a new solicitation.

Bonuses end Sept 30

Want the durability read on HSCETC17F00005? One Pursuit Analysis, $500, inside 48 business hours.

48 business hours
$500
Credits toward the Pack

Buy one Pursuit Analysis — $500

Incumbent footprint

Public record

Procentrix, LLC — $181.5M obligated across 31 awards (firm-wide, all agencies) · lead buyer Securities and Exchange Commission (SEC).

% of firm-wide obligated ($181.5M) · all agencies · Top 4 shown (97%); remaining ~3% is other agencies.

Securities and Exchange Commission (SEC)$52.9M · 29%

Department of the Treasury (TREAS)$44.4M · 24%Department of Energy (DOE)$39.2M · 22%Department of Homeland Security (DHS)$39.0M · 21%

Open full company profile →

Related awards

Same parent · incumbent

2031JW21F00109

THE PURPOSE OF THIS CONTRACT (TASK ORDER) IS TO PROVIDE MANAGEMENT AND COLLABORATION SUPPO…

$39.7M

Jan 10, 2027

70CTD026FR0000024

THE SCOPE OF THIS ORDER IS TO PROVIDE HOMELAND SECURITY INVESTIGATIONS (HSI) COLLABORATIVE…

$899K

May 12, 2027

70CTD023FR0000013

COLLABORATIVE SERVICES FOR THE ENTERPRISE PLATFORM SERVICES BRANCH (EPSB) PROJECTS TO INCL…

$27.5M

Mar 31, 2028

70CTD023FR0000033

THIS AWARD IS FOR SERVICES TO IMPLEMENT ELECTRONIC FORMS, AUTOMATED WORKFLOWS, AND RELATED…

$20.5M

Apr 30, 2028

15JPSS26F00000862

PSS - EXECUTIVE CORRESPONDENCE ACTIONS TRACKING SYSTEM SUPPORT BRIDGE

$598K

Aug 31, 2026

Query this award live in SCOUT via MCP — personalized scoring, watchlists, and capture workflow across the corpus. Learn about SCOUT MCP →

Frequently asked questions

What is contract HSCETC17F00005?

HSCETC17F00005 (Customer relationship management operations and) is a Information Technology Division award with a potential value of $18.6M, currently held by Procentrix, LLC. Figures are USASpending-sourced public-record facts plus SCOUT recompete analysis.

Which office awarded HSCETC17F00005?

Information Technology Division awarded HSCETC17F00005 to Procentrix, LLC (potential $18.6M).

Who is the incumbent on HSCETC17F00005?

Procentrix, LLC is the incumbent with $181.5M across 31 related awards in SCOUT’s public footprint. The current period of performance ends Feb 28, 2020.

When does Procentrix, LLC’s HSCETC17F00005 come up for recompete?

SCOUT tracks a period-of-performance end of Feb 28, 2020. Actual solicitation timing can shift with extensions, bridges, or consolidations.

Want the durability read on HSCETC17F00005? One Pursuit Analysis, $500, inside 48 business hours.

One Pursuit Analysis is $500 and credits toward the Sprint Pack. Delivery is 48 business hours. Start with the free Exposure Check if you want the list first.

Get the free Exposure Check

No card · under a minute · then the Sprint menu

Buy one Pursuit Analysis — $500

Credits toward the Sprint Pack

Compare plans

Data: Showing contracts ≥ $100K from federal procurement records (FPDS-NG, SAM.gov, and related repositories), normalized by PrimeRFP SCOUT. Each row keyed by Award ID (PIID); task orders appear as independent rows.

Data as of Jun 23, 2026 · refreshed monthlyLatest procurement action Apr 11, 2022