PrimeRFP SCOUT · Federal Contract Recompete Brief · GSA MAS

HSCETC17F00005Customer relationship management operations and — Procentrix, LLC

Procentrix, LLC holds $181.5M across 31 federal awards, concentrated at Securities and Exchange Commission (SEC). This PIID sits alongside 5 related awards under parent GS35F0294T. The prior award was single-bid — competitive dynamics may favor a challenge. PoP ended Feb 28, 2020 — the usual 12–18 month planning window is closed; recompete action looks late or overdue.

Information Technology Division

Awarding office

Procentrix, LLC

Recipient

Feb 28, 2020

PoP end

$-265,233.23

Obligated

$18.6M

Potential

541519

NAICS

D301

PSC

GSA MAS

Vehicle

1 bidders on last award

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Contract facts

Federal

Contract numberHSCETC17F00005

Also listed asGS35F0294T-HSCETC17F00005

AgencyInformation Technology Division

Awarding officeInformation Technology Division

Awarding agencyDepartment of Homeland Security (DHS)

Funding agencyDepartment of Homeland Security (DHS)

IncumbentProcentrix, LLC

CAGE4EKY3

UEIKPGEH1F7E1M4

NAICS541519

PSCD301

VehicleGSA MAS

Parent IDIQ / IDVGS35F0294T

Place of performanceHERNDON VA

Pricing typeFirm Fixed Price

Extent competedFull And Open Competition

Related solicitationHSCETC-17-Q-00011

PoP startJun 1, 2017

PoP end (current)Feb 28, 2020

Obligated$-265,233.23

Current value$18.6M

Potential value$18.6M

CUSTOMER RELATIONSHIP MANAGEMENT, OPERATIONS AND MANAGEMENT AND TECHNICAL SUPPORT SERVICES is a federal award for Information Technology Division held by Procentrix, LLC. Estimated value $18.6M ($-265,233.23 obligated). Current period of performance ends Feb 28, 2020. Last award drew 1 bidder. Place of performance: HERNDON VA. Related solicitation HSCETC-17-Q-00011.

CUSTOMER RELATIONSHIP MANAGEMENT, OPERATIONS AND MANAGEMENT AND TECHNICAL SUPPORT SERVICES

Recompete timing

Public

● Past PoP end (2383 days ago)

Current PoP ended Feb 28, 2020 (2383 days ago). The usual 12–18 month agency planning window is closed — recompete action looks late / overdue relative to a normal cycle. Watch for bridge orders, follow-ons, or a new solicitation.

Incumbent footprint

Public record

Procentrix, LLC — $181.5M obligated across 31 awards (firm-wide, all agencies) · lead buyer Securities and Exchange Commission (SEC).

% of firm-wide obligated ($181.5M) · all agencies · Top 4 shown (97%); remaining ~3% is other agencies.

Securities and Exchange Commission (SEC)$52.9M · 29%

Department of the Treasury (TREAS)$44.4M · 24%Department of Energy (DOE)$39.2M · 22%Department of Homeland Security (DHS)$39.0M · 21%

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Related awards

Same parent · incumbent

2031JW21F00109

THE PURPOSE OF THIS CONTRACT (TASK ORDER) IS TO PROVIDE MANAGEMENT AND COLLABORATION SUPPO…

$39.7M

Jan 10, 2027

70CTD026FR0000024

THE SCOPE OF THIS ORDER IS TO PROVIDE HOMELAND SECURITY INVESTIGATIONS (HSI) COLLABORATIVE…

$899K

May 12, 2027

70CTD023FR0000013

COLLABORATIVE SERVICES FOR THE ENTERPRISE PLATFORM SERVICES BRANCH (EPSB) PROJECTS TO INCL…

$27.5M

Mar 31, 2028

70CTD023FR0000033

THIS AWARD IS FOR SERVICES TO IMPLEMENT ELECTRONIC FORMS, AUTOMATED WORKFLOWS, AND RELATED…

$20.5M

Apr 30, 2028

15JPSS26F00000862

PSS - EXECUTIVE CORRESPONDENCE ACTIONS TRACKING SYSTEM SUPPORT BRIDGE

$598K

Aug 31, 2026

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Frequently asked questions

What is contract HSCETC17F00005?

HSCETC17F00005 (Customer relationship management operations and) is a Information Technology Division award with a potential value of $18.6M, currently held by Procentrix, LLC. Figures are USASpending-sourced public-record facts plus SCOUT recompete analysis.

Which office awarded HSCETC17F00005?

Information Technology Division awarded HSCETC17F00005 to Procentrix, LLC (potential $18.6M).

Who is the incumbent on HSCETC17F00005?

Procentrix, LLC is the incumbent with $181.5M across 31 related awards in SCOUT’s public footprint. The current period of performance ends Feb 28, 2020.

When does Procentrix, LLC’s HSCETC17F00005 come up for recompete?

SCOUT tracks a period-of-performance end of Feb 28, 2020. Actual solicitation timing can shift with extensions, bridges, or consolidations.

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Data: Showing contracts ≥ $100K from federal procurement records (FPDS-NG, SAM.gov, and related repositories), normalized by PrimeRFP SCOUT. Each row keyed by Award ID (PIID); task orders appear as independent rows.

Data as of Jun 23, 2026 · refreshed monthlyLatest procurement action Apr 11, 2022