PrimeRFP - AI-Powered RFP Solutions

Privacy Policy

Last Updated: January 23, 2026

1. INTRODUCTION

At PrimeRFP ("we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website and software platform, including any features, tools, or services made available through the platform (collectively, the "Services").

Our Services may include automated and artificial intelligence-enabled functionality that processes information submitted by users in order to generate outputs and provide platform features. This Privacy Policy describes how information is handled in connection with those Services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, do not access or use the Services.

2. INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the conditions specified in the 'Definitions' section below. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

3. DEFINITIONS

For the purposes of this Privacy Policy:

  • PrimeRFP or Company (referred to as either "PrimeRFP", the "Company", "we", "us" or "our") refers to Monmouth Technology, LLC d/b/a PrimeRFP, a limited liability company of the State of Delaware of the United States of America.
  • You or User(s) means the individual(s) accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Website or Site refers to the following site: https://primerfp.com/ and all affiliated pages.
  • Services means the platforms, applications, and AI-enabled data analysis and automation services provided by us when you access or use our websites and the tools supported and offered on our websites.

4. INFORMATION WE COLLECT

We may collect information about you in various way in connection with your access to and use of the Services, including the following categories of information:

  • Personal Information: Information that identifies or relates to you as an individual, such as your name, email address, phone number, account credentials, and other identifiers you voluntarily provide when creating an account, using the Services, signing up for communications, or contacting us.
  • Account and Usage Data: Information about how you access and use the Services, including IP address, device type, browser type, operating system, pages viewed, features used, timestamps, and other diagnostic or log data.
  • User Content and Inputs: Information, data, text, documents, files, prompts, instructions, or other materials that you upload, submit, or otherwise provide through the Services, including content submitted for processing by automated or artificial intelligence-enabled features. This may include materials related to requests for proposals (RFPs), bids, contracts, or other government or commercial procurement activities.
  • AI-Generated Outputs: Content, analyses, summaries, or other materials generated by the Services in response to User Content or inputs.
  • Communication Data: Information collected automatically through cookies and similar tracking technologies as described below.
  • Cookies and Tracking Data: Information collected automatically through cookies and similar tracking technologies as described below.

5. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes related to operating, improving, and securing the Services, including the following:

A. To Provide and Operate the Services

We use information to:

  • Provide, operate, and maintain the Services
  • Process Input Data to generate Output Data and perform AI-enabled analysis and automation
  • Respond to inquiries, requests, and support needs
  • Manage user accounts and authenticate access
  • Monitor, analyze, and understand usage trends and performance of the Services
  • Detect, prevent, investigate, and address fraud, security incidents, misuse of the Services, or violations of applicable law or our Terms of Service; and
  • Comply with legal obligations and enforce our agreements and policies

B. To Improve and Develop the Services

We may use certain information to:

  • Monitor and analyze usage patterns and system performance
  • Diagnose technical issues and improve reliability, functionality, and user experience
  • Improve, personalize, and expand the Services, including developing new features, tools, and functionality
  • Process User Content and inputs, including through automated and artificial intelligence-enabled functionality, in order to generate outputs and deliver requested features

C. To Communicate with You

We may use contact information to:

  • Provide service-related notices, updates, and administrative messages
  • Respond to support requests and customer service inquiries
  • Send marketing, informational promotional communications, including emails and SMS messages, where permitted by law, and subject to your communication preferences and opt-in choices
  • Communicate with you regarding your account, service-related notices, updates, security alerts, and administrative messages

D. To Ensure Safety and Compliance

We may use information to:

  • Protect the security and integrity of the Services
  • Prevent, detect, and investigate fraud, abuse, or unauthorized activity
  • Enforce our terms and policies
  • Comply with applicable legal obligations and lawful requests

E. No Automated Decision-Making for Legal or Similar Effects

PrimeRFP's Services are intended to assist with analysis and strategy. We do not use the Services to make fully automated decisions that produce legal or similarly significant effects without human involvement. Users remain responsible for reviewing and validating Output Data before relying on it.

6. AUTOMATED PROCESSING AND ARTIFICIAL INTELLIGENCE

The Services may include features that process information automatically, including through the use of artificial intelligence and machine-learning technologies. In connection with these features, information submitted through the Services including User Content and inputs, may be processed by automated systems to generate outputs, recommendations, analyses, or other platform functionality.

Automated processing is used to operate and provide the Services, respond to user requests, and improve platform features and performance. Such processing occurs without human review or verification by default.

PrimeRFP does not make decisions that produce legal or similarly significant effects concerning individuals solely through automated processing. Users remain responsible for reviewing, evaluating, and determining the appropriateness of any outputs generated by the Services before relying on or using them.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide and operate the Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect the security and integrity of the Services.

Retention periods may vary depending on the type of information, the context in which it was collected, and applicable legal, contractual, or regulatory requirements.

When information is no longer required for the purposes described above, we take reasonable steps to delete, anonymize, or de-identify such information in accordance with our data retention practices, unless retention is required or permitted by law.

8. GOVERNMENT CONTRACTING AND PROCUREMENT DATA

The Services may be used to process, store, or analyze information related to government or commercial procurement activities, including requests for proposals (RFPs), bids, solicitations, contract documents, compliance materials, and related submissions ("Procurement Data").

Procurement Data may contain sensitive business, financial, technical, or regulatory information. Such information is processed solely in accordance with user instructions and for the purposes of providing the Services.

Users are responsible for ensuring that any Procurement Data submitted through the Services complies with applicable laws, regulations, contractual obligations, and agency requirements, including any restrictions on data use, confidentiality, or disclosure. PrimeRFP does not independently verify, review, or validate Procurement Data submitted by users.

9. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. However, we may share information we collect in the following circumstances, as necessary to operate and provide the Services:

  • Service Providers and Subprocessors: We may share information with third-party vendors, service providers, and subprocessors that perform services on our behalf, such as cloud hosting, data storage, artificial intelligence infrastructure, analytics, customer support, communications (including SMS delivery), and security services. These third parties are authorized to access information only as necessary to perform services for us and are subject to confidentiality and data protection obligations.
  • Legal and Regulatory Requirements: We may disclose information where required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, the rights of others, or the security and integrity of the Services.
  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, financing, or similar transaction, information may be transferred as part of that transaction, subject to applicable confidentiality protections.
  • Aggregated or De-Identified Information: We may share aggregated or de- identified information that cannot reasonably be used to identify you for analytics, research, or business purposes.
  • Third-Party Advertising: If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you may opt out by sending an email to support@primerfp.com with your stated request, or through any other communication method provided by PrimeRFP.
  • Promotional Offers from PrimeRFP: If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you may opt out by sending an email to support@primerfp.com with your stated request. If we have sent you a promotional email, you may send an email to our support team at support@primerfp.com asking to be omitted from future email distributions.
  • Targeted Advertising: If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you may opt out by sending an email to support@primerfp.com with your stated request. You have the right to opt-out of our mailing list at any time. Once you choose to opt-out, your request will be processed as soon as practicably possible, and you will no longer receive marketing communications from us.

10. DATA SECURITY

We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures are intended to maintain the confidentiality, integrity, and availability of information processed through the Services.

Security measure may include, as appropriate:

  • Access controls and authentication mechanisms
  • Encryption of data in transit and, where applicable, at rest
  • Monitoring for unauthorized access or anomalous activity
  • Secure development and operational practices
  • Vendor risk management and contractual security obligations

However, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of the information, and you use the Services and provide information at your own risk.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your systems and data.

11. YOUR DATA PROTECTION RIGHTS

Depending on your location and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

  • Request access to the personal information we maintain about you;
  • Request correction of inaccurate or incomplete personal information;
  • Request deletion of your personal information;
  • Request restriction or limitation of certain processing activities;
  • Request portability of your personal information, where technically feasible; and
  • Object to certain processing activities.

To exercise your rights, please contact us using the information provided in the Contact Us section below. We may take reasonable steps to verify your identity before responding to a request, as permitted or required by law.

Please note that these rights may be limited or subject to exceptions under applicable law, and we may retain certain information as necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

12. SMS COMMUNICATIONS AND MESSAGING RATES

If you choose to opt in to receive SMS (text message) communications from us, we will use your mobile phone number to send you informational and transactional messages related to your account and use of the Services, such as account notifications, service updates, RFP deadlines, security alerts, and product-related communications. You further understand and agree that:

  • Message and data rates may apply to each text message sent or received in connection with PrimeRFP services, according to your wireless service provider's terms and pricing plan.
  • You are responsible for any fees or charges incurred for receiving SMS messages on your mobile device, including overages and fees for international messaging where applicable.
  • Message frequency varies based on your account settings and usage of our services. We send messages related to account activity, RFP deadlines, security alerts, and product updates.
  • Opt-Out Process: You can opt out of receiving SMS messages at any time by replying "STOP" to any message from us or by contacting us using the information provided in the Contact Us section. Message and data rates may apply depending on your mobile carrier and plan.

Your participation in SMS communications is voluntary and not a condition of using the Services. Additional terms regarding SMS communications are described in our Terms of Service.

13. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to operate and improve the Services, analyze usage, and support functionality. Cookies are small data files that are placed on your device when you visit a website and may include an anonymous unique identifier.

The types of cookies and tracking technologies we may use include:

  • Strictly Necessary Cookies: Required for the operation and security of the Services;
  • Functional Cookies: Enable enhanced functionality and personalization; and
  • Analytics Cookies: Help us understand how users interact with the Services and improve performance.

We may allow third-party analytics providers to use cookies or similar technologies in connection with the Services to collect information about usage and performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of the Services. Access our full Cookie Policy here.

14. CALIFORNIA PRIVACY RIGHTS

This Section applies solely to individuals who reside in the State of California and supplements the information contained elsewhere in this Privacy Policy, in accordance with the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA").

  • Categories of Personal Information Collected: In the preceding twelve (12) months, we may have collected the categories of personal information described in this Privacy Policy, including identifiers (such as name, email address, and phone number), internet or electronic activity information, and information submitted through use of the Services.
  • Use of Personal Information: We collect and use personal information for the business and commercial purposes described in this Privacy Policy, including to operate, maintain, and improve the Services; provide platform features; communicate with users; ensure security; and comply with legal obligations.
  • No Sale or Sharing of Personal Information: We do not sell personal information, and we do not share personal information for purposes of cross-context behavioral advertising, as those terms are defined under the CCPA.
  • Your California Privacy Rights: Subject to certain limitations and exceptions under applicable law, California residents have the right to:
    • Request disclosure of the categories and specific pieces of personal information collected about them;
    • Request deletion of personal information;
    • Request correction of inaccurate personal information;
    • Opt out of certain processing activities, where applicable; and
    • Not be discriminated against for exercising their privacy rights.
  • Exercising Your Rights: To exercise your rights, please contact us using the contact information provided below. We may require verification of your identity before processing a request, as permitted by law.
  • Authorized Agents: California residents may designate an authorized agent to submit requests on their behalf, subject to verification requirements.

15. CHILDREN'S PRIVACY

The Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.

If we become aware that we have collected or received personal information from a child under the age of 18 without verified parental consent, we will take reasonable steps to delete such information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in our discretion. Any changes will be effective when we post the revised Privacy Policy and update the "Last Updated" date at the top of this page, unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

17. CONTACT US

If you have any questions about this Privacy Policy or our information practices, please contact us at:

Email: support@primerfp.com.