PrimeRFP SCOUT · Federal Contract Recompete Brief · OASIS+

COMPLAINT HANDLING & CONTINUOUS IMPROVEMENT SUPPORT SERVIES

COMPLAINT HANDLING & CONTINUOUS IMPROVEMENT SUPPORT SERVIES is a federal SBA award for Consumer Financial Protection Bureau (CFPB) held by NORTHRIDGE GROUP, INC.,THE. Estimated value $8M ($3M obligated). Current period of performance ends Sep 28, 2026 (potential Sep 28, 2027). Last award drew 2 bidders. Place of performance: WASHINGTON DC. Related solicitation 9531CB22Q0049.

$8M
Estimated Value
$3M
Obligated
Sep 28, 2026
PoP End / Expires
2
Bidders (last award)
Consumer Financial Protection Bureau (CFPB)
Agency
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AnalysisPublic

NORTHRIDGE GROUP, INC.,THE holds $1.9M across 5 federal awards, concentrated at Consumer Financial Protection Bureau (CFPB). This PIID sits alongside 1 related award under parent 47QRAA22D006B. Competition previously drew 2 offers. Set-aside status: SBA. Recompete timing centers on the Sep 28, 2026 PoP end — agencies typically plan 12–18 months ahead.

Contract factsSBA
Contract number9531CB22F0092
AgencyConsumer Financial Protection Bureau (CFPB)
IncumbentNORTHRIDGE GROUP, INC.,THE
CAGE3U8B2
UEIJQN3A951FGK1
NAICS541611
PSCH199
VehicleOASIS+
Parent IDIQ / IDV47QRAA22D006B
Place of performanceWASHINGTON DC
Pricing typeFirm Fixed Price
Extent competedFull And Open Competition
Related solicitation9531CB22Q0049
PoP startSep 27, 2022
PoP end (current)Sep 28, 2026
PoP end (w/ options)Sep 28, 2027
Obligated$3M
Current value$4M
Potential value$8M

COMPLAINT HANDLING & CONTINUOUS IMPROVEMENT SUPPORT SERVIES

Recompete timingPublic
Expiring in 56 days

Current PoP ends Sep 28, 2026 (56 days remaining). Agencies typically plan 12–18 months ahead — position before the PoP clock runs out.

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Incumbent footprintPublic record

NORTHRIDGE GROUP, INC.,THE$1.9M obligated across 5 awards (firm-wide, all agencies) · lead buyer Consumer Financial Protection Bureau (CFPB).

% of firm-wide obligated ($1.9M) · all agencies
Consumer Financial Protection Bureau (CFPB)$1.1M · 58%
Pension Benefit Guaranty Corporation (PBGC)$856K · 45%
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Related awardsSame parent · incumbent
16PBGC22F0010
CUSTOMER SERVICE QUALITY ASSURANCE SERVICES.
$1.9M
Mar 27, 2027

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Data: Showing contracts ≥ $100K from federal procurement records (FPDS-NG, SAM.gov, and related repositories), normalized by PrimeRFP SCOUT. Each row keyed by Award ID (PIID); task orders appear as independent rows. Explore it live — $90 Pilot →

Data as of · refreshed monthlyLatest procurement action
Sources: USASpending, FPDS, SAM.gov · Public-record facts + SCOUT analysis shown above; personalized scoring in SCOUT.
primerfp.com/intel/contract/47QRAA22D006B-9531CB22F0092