PrimeRFP SCOUT · Federal Contract Recompete Brief

49100424C0038 — CUSTOMER EXPERIENCE PROGRAM DEVELOPMENT AND IMPLEMENTATION

CUSTOMER EXPERIENCE PROGRAM DEVELOPMENT AND IMPLEMENTATION is a federal 8AN award for National Science Foundation (NSF) held by CTW SOLUTIONS LLC. Estimated value $4.4M ($1M obligated). Current period of performance ends Sep 30, 2025 (potential Sep 30, 2027). Last award drew 1 bidder. Place of performance: CHANTILLY VA. Related solicitation 49100424Q0056.

$4.4M
Estimated Value
$1M
Obligated
Sep 30, 2025
PoP End / Expires
1
Bidders (last award)
National Science Foundation (NSF)
Agency

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Analysis

Public

CTW SOLUTIONS LLC holds $4.6M across 10 federal awards, concentrated at National Science Foundation (NSF). The prior award was single-bid — competitive dynamics may favor a challenge. Set-aside status: 8AN. PoP ended Sep 30, 2025 — the usual 12–18 month planning window is closed; recompete action looks late or overdue.

Contract facts

8AN
Contract number49100424C0038
AgencyNational Science Foundation (NSF)
IncumbentCTW SOLUTIONS LLC
CAGE7PYY8
UEINY1XNR1NP223
NAICS541611
PSCR499
Place of performanceCHANTILLY VA
Pricing typeLabor Hours
Extent competedNot Available For Competition
Related solicitation49100424Q0056
PoP startOct 1, 2024
PoP end (current)Sep 30, 2025
PoP end (w/ options)Sep 30, 2027
Obligated$1M
Current value$1.4M
Potential value$4.4M

CUSTOMER EXPERIENCE PROGRAM DEVELOPMENT AND IMPLEMENTATION

Recompete timing

Public
Past PoP end (321 days ago)

Current PoP ended Sep 30, 2025 (321 days ago). The usual 12–18 month agency planning window is closed — recompete action looks late / overdue relative to a normal cycle. Watch for bridge orders, follow-ons, or a new solicitation.

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Incumbent footprint

Public record

CTW SOLUTIONS LLC$4.6M obligated across 10 awards (firm-wide, all agencies) · lead buyer National Science Foundation (NSF).

% of firm-wide obligated ($4.6M) · all agencies
National Science Foundation (NSF)$2.4M · 52%
Department of Labor (DOL)$1.2M · 26%
Department of Health and Human Services (HHS)$1.0M · 22%
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Frequently asked questions

What is contract 49100424C0038?

49100424C0038 (CUSTOMER EXPERIENCE PROGRAM DEVELOPMENT AND IMPLEMENTATION) is a National Science Foundation (NSF) award with an estimated value of $4.4M, currently held by CTW SOLUTIONS LLC. Figures are USASpending-sourced public-record facts normalized by PrimeRFP SCOUT.

Who is the incumbent on 49100424C0038?

CTW SOLUTIONS LLC is the incumbent with $4.6M across 10 related awards in SCOUT’s public footprint. The current period of performance ends Sep 30, 2025.

When does 49100424C0038 come up for recompete?

SCOUT tracks a period-of-performance end of Sep 30, 2025. Actual solicitation timing can shift with extensions, bridges, or consolidations.

Data: Showing contracts ≥ $100K from federal procurement records (FPDS-NG, SAM.gov, and related repositories), normalized by PrimeRFP SCOUT. Each row keyed by Award ID (PIID); task orders appear as independent rows. Explore it live — $90 Pilot →

Data as of · refreshed monthlyLatest procurement action
Sources: USASpending, FPDS, SAM.gov · Public-record facts + SCOUT analysis shown above; personalized scoring in SCOUT.
primerfp.com/intel/contract/49100424C0038