Contract facts
FederalThis to Is to Improve Customer Service Scores Reported by a 3RD-Party Vendor Who Completes a Quarterly Participant Call… is a federal award for Pension Benefit Guaranty Corp held by Serco Inc. Estimated value $138.2M ($136.5M obligated). Current period of performance ends Jul 3, 2027 (potential Jul 3, 2029). Last award drew 1 bidder. Place of performance: WASHINGTON, DC. Related solicitation 16PBGC24R0001.
This to is to improve customer service scores reported by a 3rd-party vendor who completes a quarterly participant caller survey. psd seeks to improve cx by reducing the number of contacts & paper forms customers complete to fulfill requests.
Recompete timing
PublicCurrent PoP ends Jul 3, 2027 (259 days remaining). Agencies typically plan 12–18 months ahead — at 8.5 months out, that window is already open. The buying decision is likely already in motion.
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Incumbent footprint
Public recordSerco Inc — $3.7B obligated across 1,050 awards (firm-wide, all agencies) · lead buyer Department of Defense (DOD).
Related awards
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Frequently asked questions
What is contract 16PBGC24F0050?
16PBGC24F0050 (This to is to improve customer) is a Pension Benefit Guaranty Corp award with an estimated value of $138.2M, currently held by Serco Inc. Figures are USASpending-sourced public-record facts plus SCOUT recompete analysis.
What is 16PBGC-24-F-0050?
16PBGC-24-F-0050 is the dashed form of PIID 16PBGC24F0050 (This to is to improve customer), held by Serco Inc. Same award — SCOUT canonicalizes compact, dashed, and parent-child identifiers to one brief.
Which office awarded 16PBGC24F0050?
Pension Benefit Guaranty Corp awarded 16PBGC24F0050 to Serco Inc.
Who is the incumbent on 16PBGC24F0050?
Serco Inc is the incumbent with $3.7B across 1050 related awards in SCOUT’s public footprint. The current period of performance ends Jul 3, 2027.
When does Serco Inc’s 16PBGC24F0050 come up for recompete?
SCOUT tracks a period-of-performance end of Jul 3, 2027. Actual solicitation timing can shift with extensions, bridges, or consolidations.
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