PrimeRFP SCOUT · Federal Contract Recompete Brief

SERVICE DESK & SYSTEM MONITORING (CUSTOMERX POD 3)

ContractHT003824C0002

SERVICE DESK & SYSTEM MONITORING (CUSTOMERX POD 3) is a federal NONE award for Department of Defense (DOD) held by ELLUMEN, INC.. Estimated value $3M ($6M obligated). Current period of performance ends Jul 31, 2026 (potential Oct 31, 2026). Last award drew 15 bidders. Place of performance: FALLS CHURCH DC. Related solicitation HT003823SC001.

$3M
Estimated Value
$6M
Obligated
Jul 31, 2026
PoP End / Expires
15
Bidders (last award)
ELLUMEN, INC.
Incumbent
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AnalysisPublic

ELLUMEN, INC. holds $75.0M across 32 federal awards, concentrated at Department of Defense (DOD). This PIID sits alongside 4 related awards in the incumbent pipeline. Competition previously drew 15 offers. Set-aside status: NONE. Recompete timing centers on the Jul 31, 2026 PoP end — agencies typically plan 12–18 months ahead.

Contract factsNONE
Contract numberHT003824C0002
AgencyDepartment of Defense (DOD)
IncumbentELLUMEN, INC.
CAGE3V9H6
UEIRJJBQYVTU8A3
NAICS541990
PSCDA01
Place of performanceFALLS CHURCH DC
Pricing typeFirm Fixed Price
Extent competedFull And Open Competition
Related solicitationHT003823SC001
PoP startMar 1, 2024
PoP end (current)Jul 31, 2026
PoP end (w/ options)Oct 31, 2026
Obligated$6M
Current value$6M
Potential value$3M

SERVICE DESK & SYSTEM MONITORING (CUSTOMERX POD 3)

Recompete timingPublic
Expiring in 4 days

Current PoP ends Jul 31, 2026 (4 days remaining). Agencies typically plan 12–18 months ahead — position before the PoP clock runs out.

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Incumbent footprintPublic record

ELLUMEN, INC.$75.0M obligated across 32 awards (firm-wide, all agencies) · lead buyer Department of Defense (DOD).

% of firm-wide obligated ($75.0M) · all agencies
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Related awardsSame incumbent
70Z02322F93330002
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$9.5M
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70B04C24F00000384
ELLUMEN, INC BRIDGE
$12.2M
Dec 13, 2026
70Z02323F93330001
EHRA PMO SUSTAINMENT SUPPORT SERVICES.
$6.3M
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HT942523F0178
CONTINUOUS SERVICE IMPROVEMENT SUPPORT SERVICES
$29.2M
Nov 30, 2027

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Data: Showing contracts ≥ $100K from federal procurement records (FPDS-NG, SAM.gov, and related repositories), normalized by PrimeRFP SCOUT. Each row keyed by Award ID (PIID); task orders appear as independent rows. Register free to start exploring SCOUT →

Data as of · refreshed monthlyLatest procurement action
Sources: USASpending, FPDS, SAM.gov · Public-record facts + SCOUT analysis shown above; personalized scoring in SCOUT.
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