PrimeRFP SCOUT · Federal Contract Recompete Brief

HT003824C0002 — SERVICE DESK & SYSTEM MONITORING (CUSTOMERX POD 3)

SERVICE DESK & SYSTEM MONITORING (CUSTOMERX POD 3) is a federal NONE award for Department of Defense (DOD) held by ELLUMEN, INC.. Estimated value $6.9M ($6.1M obligated). Current period of performance ends Jul 31, 2026 (potential Oct 31, 2026). Last award drew 15 bidders. Place of performance: FALLS CHURCH DC. Related solicitation HT003823SC001.

$6.9M
Estimated Value
$6.1M
Obligated
Jul 31, 2026
PoP End / Expires
15
Bidders (last award)
ELLUMEN, INC.
Incumbent

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Analysis

Public

ELLUMEN, INC. holds $75.0M across 32 federal awards, concentrated at Department of Defense (DOD). This PIID sits alongside 4 related awards in the incumbent pipeline. Competition previously drew 15 offers. Set-aside status: NONE. PoP ended Jul 31, 2026 — the usual 12–18 month planning window is closed; recompete action looks late or overdue.

Contract facts

NONE
Contract numberHT003824C0002
AgencyDepartment of Defense (DOD)
IncumbentELLUMEN, INC.
CAGE3V9H6
UEIRJJBQYVTU8A3
NAICS541990

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PSCDA01
Place of performanceFALLS CHURCH DC
Pricing typeFirm Fixed Price
Extent competedFull And Open Competition
Related solicitationHT003823SC001
PoP startMar 1, 2024
PoP end (current)Jul 31, 2026
PoP end (w/ options)Oct 31, 2026
Obligated$6.1M
Current value$6.1M
Potential value$6.9M

SERVICE DESK & SYSTEM MONITORING (CUSTOMERX POD 3)

Recompete timing

Public
Past PoP end (17 days ago)

Current PoP ended Jul 31, 2026 (17 days ago). The usual 12–18 month agency planning window is closed — recompete action looks late / overdue relative to a normal cycle. Watch for bridge orders, follow-ons, or a new solicitation.

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Incumbent footprint

Public record

ELLUMEN, INC.$75.0M obligated across 32 awards (firm-wide, all agencies) · lead buyer Department of Defense (DOD).

% of firm-wide obligated ($75.0M) · all agencies
Department of Defense (DOD)$36.2M · 48%Department of Homeland Security (DHS)$34.3M · 46%Department of Health and Human Services (HHS)$4.5M · 6%
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Related awards

Same incumbent
70Z02322F93330002
USCG IT CONTRACTOR SUPPORT FOR EHRA PMO
$9.5M
Sep 29, 2026
70B04C24F00000384
ELLUMEN, INC BRIDGE
$12.2M
Dec 13, 2026
70Z02323F93330001
EHRA PMO SUSTAINMENT SUPPORT SERVICES.
$6.3M
Sep 28, 2027
HT942523F0178
CONTINUOUS SERVICE IMPROVEMENT SUPPORT SERVICES
$29.2M
Nov 30, 2027

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Frequently asked questions

What is contract HT003824C0002?

HT003824C0002 (SERVICE DESK & SYSTEM MONITORING (CUSTOMERX POD 3)) is a Department of Defense (DOD) award with an estimated value of $6.9M, currently held by ELLUMEN, INC.. Figures are USASpending-sourced public-record facts normalized by PrimeRFP SCOUT.

Who is the incumbent on HT003824C0002?

ELLUMEN, INC. is the incumbent with $75.0M across 32 related awards in SCOUT’s public footprint. The current period of performance ends Jul 31, 2026.

When does HT003824C0002 come up for recompete?

SCOUT tracks a period-of-performance end of Jul 31, 2026. Actual solicitation timing can shift with extensions, bridges, or consolidations.

Data: Showing contracts ≥ $100K from federal procurement records (FPDS-NG, SAM.gov, and related repositories), normalized by PrimeRFP SCOUT. Each row keyed by Award ID (PIID); task orders appear as independent rows. Explore it live — $90 Pilot →

Data as of · refreshed monthlyLatest procurement action
Sources: USASpending, FPDS, SAM.gov · Public-record facts + SCOUT analysis shown above; personalized scoring in SCOUT.
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