PrimeRFP SCOUT · Federal Contract Recompete Brief · OASIS+

CUSTOMER SERVICE QUALITY ASSURANCE SERVICES.

CUSTOMER SERVICE QUALITY ASSURANCE SERVICES. is a federal SBA award for Pension Benefit Guaranty Corporation (PBGC) held by NORTHRIDGE GROUP, INC.,THE. Estimated value $3M ($2M obligated). Current period of performance ends Sep 27, 2025 (potential Mar 27, 2027). Last award drew 2 bidders. Place of performance: WASHINGTON DC. Related solicitation 16PBGC22Q0022.

$3M
Estimated Value
$2M
Obligated
Sep 27, 2025
PoP End / Expires
2
Bidders (last award)
Pension Benefit Guaranty Corporation (PBGC)
Agency
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AnalysisPublic

NORTHRIDGE GROUP, INC.,THE holds $1.9M across 5 federal awards, concentrated at Consumer Financial Protection Bureau (CFPB). This PIID sits alongside 1 related award under parent 47QRAA22D006B. Competition previously drew 2 offers. Set-aside status: SBA. PoP ended Sep 27, 2025 — the usual 12–18 month planning window is closed; recompete action looks late or overdue.

Contract factsSBA
Contract number16PBGC22F0010
AgencyPension Benefit Guaranty Corporation (PBGC)
IncumbentNORTHRIDGE GROUP, INC.,THE
CAGE3U8B2
UEIJQN3A951FGK1
NAICS541611
PSCR499
VehicleOASIS+
Parent IDIQ / IDV47QRAA22D006B
Place of performanceWASHINGTON DC
Pricing typeFirm Fixed Price
Extent competedFull And Open Competition
Related solicitation16PBGC22Q0022
PoP startMar 28, 2022
PoP end (current)Sep 27, 2025
PoP end (w/ options)Mar 27, 2027
Obligated$2M
Current value$2M
Potential value$3M

CUSTOMER SERVICE QUALITY ASSURANCE SERVICES.

Recompete timingPublic
Past PoP end (310 days ago)

Current PoP ended Sep 27, 2025 (310 days ago). The usual 12–18 month agency planning window is closed — recompete action looks late / overdue relative to a normal cycle. Watch for bridge orders, follow-ons, or a new solicitation.

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Incumbent footprintPublic record

NORTHRIDGE GROUP, INC.,THE$1.9M obligated across 5 awards (firm-wide, all agencies) · lead buyer Consumer Financial Protection Bureau (CFPB).

% of firm-wide obligated ($1.9M) · all agencies
Consumer Financial Protection Bureau (CFPB)$1.1M · 58%
Pension Benefit Guaranty Corporation (PBGC)$856K · 45%
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Related awardsSame parent · incumbent
9531CB22F0092
COMPLAINT HANDLING & CONTINUOUS IMPROVEMENT SUPPORT SERVIES
$3.6M
Sep 28, 2027

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Open NORTHRIDGE GROUP, INC.,THE’s federal contract profile — agency mix, recompete pipeline, and teaming relationships.

Data: Showing contracts ≥ $100K from federal procurement records (FPDS-NG, SAM.gov, and related repositories), normalized by PrimeRFP SCOUT. Each row keyed by Award ID (PIID); task orders appear as independent rows. Explore it live — $90 Pilot →

Data as of · refreshed monthlyLatest procurement action
Sources: USASpending, FPDS, SAM.gov · Public-record facts + SCOUT analysis shown above; personalized scoring in SCOUT.
primerfp.com/intel/contract/47QRAA22D006B-16PBGC22F0010